Mil Wine Privacy Policy – How We Protect Your Data

1. Overview

Mil wine ("we", "us", "the platform") is committed to protecting the privacy of everyone who uses our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access the mil wine website or mobile application, register an account, place bets, or carry out any transactions in PKR.

This policy is written in straightforward English because we believe you deserve to actually understand how your data is being handled — not wade through pages of legal language that leaves you no clearer than when you started. That said, this document is legally binding and forms part of your agreement with mil wine alongside the Terms and Conditions.

We operate under the principle that your data belongs to you. We hold it temporarily, use it carefully, and do not exploit it commercially. If you have questions about anything in this policy at any point, our support team is available to help.

2. Data We Collect

The personal data we collect falls into a few distinct categories. We collect what is necessary and nothing beyond that.

Data You Provide Directly

Most of the data we hold about you is data you provide yourself — your name and mobile number at registration, payment references when you deposit via JazzCash or Easypaisa, and any documents you submit during account verification. We also record messages you send to the support team.

Data Collected Automatically

When you visit the platform or use the app, certain technical data is collected automatically. This includes your IP address, the type of device you are using, and your general geographic location derived from IP. This data helps us detect unusual login attempts, prevent fraud, and ensure the platform works correctly across different devices.

3. How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. The table below summarises the main uses:

• To create and manage your account, including verifying your identity and age before allowing withdrawals.
• To process your deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and card payments.
• To detect and prevent fraud, account abuse, bonus misuse, and other activities that breach the platform's Terms and Conditions.
• To provide customer support when you contact us with a question or issue.
• To send you communications you have opted in to receive, such as PSL cricket season promotions, bonus notifications, and platform updates.
• To monitor gaming patterns for responsible gaming purposes, including identifying play that may warrant intervention or support outreach.
• To maintain platform security, investigate technical issues, and improve the performance and reliability of the service.
• To comply with any applicable legal obligations relating to record-keeping and financial transactions.

4. Payment Data

When you make a deposit or request a withdrawal, you interact with a payment processor — JazzCash, Easypaisa, Raast, your bank, or a card network. Each of these processors operates under their own privacy and security policies, and the financial credentials you enter (your JazzCash PIN, card number, or bank account details) are handled by them directly, not stored on mil wine's own servers.

What mil wine does retain is the transaction reference, the amount in PKR, the payment method type (e.g. "JazzCash deposit"), and the timestamp. This is the minimum required to maintain accurate account balances, investigate disputes, and fulfil record-keeping requirements.

Deposit and Withdrawal Records

All deposit and withdrawal activity on your account is logged and stored as part of your account history. You can view your transaction history by logging in to your account at any time. These records are retained for a defined period as described in the Data Retention section below.

5. Sharing & Disclosure

Mil wine does not sell, rent, or trade your personal data. The only circumstances in which your data is shared with external parties are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, card networks, and banking partners receive only the transaction data required to process your specific deposit or withdrawal. They are bound by their own privacy and security obligations.
• Identity verification services: Where a third-party KYC (Know Your Customer) tool is used to verify your identity documents, only the data necessary for that verification is shared. Results are returned to mil wine and the raw document data is not retained by us beyond the verification process.
• Fraud prevention and security services: Anonymised or pseudonymised data may be processed by fraud detection tools that help protect the platform and its users from account takeover, payment fraud, and bonus abuse.
• Legal requirements: In the event that we receive a valid legal request from an authority requiring disclosure of specific user data, we will comply with that request. We will notify the affected user where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of platform assets, user data may be transferred as part of that transaction. Users would be notified in advance of any such transfer and informed of any changes to how their data would be handled.

Outside of these defined scenarios, your data stays within mil wine's own systems and is not passed to any outside party for any purpose.

6. Cookies & Tracking

The mil wine platform uses cookies and similar technologies to make the site and app function correctly and to understand how it is being used. Here is a summary of the types of cookies in use:

• Essential cookies: These are required for the platform to work. They maintain your login session, remember your preferences during a visit, and enable core features like the game lobby and deposit flow. You cannot opt out of these without affecting your ability to use the platform.
• Analytics cookies: These help us understand how users navigate the platform — which sections are most visited, where users drop off, and how the app performs on different devices. Data from analytics cookies is aggregated and does not identify you individually.
• Security cookies: These help detect suspicious activity such as unusual login attempts or automated bot traffic, and protect your account from unauthorised access.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling essential cookies will affect how the platform functions. Disabling analytics cookies has no impact on your ability to use the platform normally.

7. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account registration data: Retained for the lifetime of the account plus a minimum period following closure, to allow for dispute resolution and to satisfy any applicable record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period after the transaction date. This is standard practice for financial record-keeping.
• Gaming activity logs: Session and betting history is retained for a defined period to support responsible gaming monitoring and dispute resolution.
• Support communications: Messages exchanged with the support team are retained for a period sufficient to allow review if a complaint is reopened or escalated.
• Verification documents: Identity documents submitted for KYC are retained only as long as is necessary for the verification purpose and any subsequent legal requirement.

When data is no longer required and no legal obligation exists to retain it, it is securely deleted or anonymised so that it can no longer be linked to your identity.

8. Security Measures

Protecting the data you share with us is something we take seriously. The security measures in place include:

• Encryption of data in transit between your device and the platform using industry-standard protocols.
• Secure storage of account data with access controls that limit who within the platform organisation can view sensitive records.
• Hashed storage of passwords — your actual password is never stored in readable form and cannot be retrieved even by support staff.
• Fraud and anomaly detection systems that flag unusual account activity for review.
• Regular review of security practices to account for evolving threats and technical developments.

While we take reasonable and appropriate technical measures, no system connected to the internet can be guaranteed absolutely secure. In the unlikely event of a data breach that affects your personal information, we will notify you as quickly as reasonably possible and take steps to limit the impact.

9. Your Rights

You have meaningful rights over the personal data mil wine holds about you. These include:

• Right to access: You can request a copy of the personal data we hold about your account. We will provide this in a clear format within a reasonable timeframe.
• Right to correction: If any data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. This includes your name, mobile number, and any other account details.
• Right to deletion: You can request deletion of your personal data. We will action this where there is no legal or legitimate reason that requires us to retain it. Note that transaction records may need to be kept for a minimum period regardless of a deletion request.
• Right to opt out of marketing: You can withdraw consent for marketing communications at any time. This will not affect your account access or the processing of your transactions.
• Right to raise a concern: If you believe your data has been mishandled, you can contact support to raise a formal complaint. We take these seriously and will respond with a clear explanation of what happened and what action has been or will be taken.

To exercise any of these rights, contact the mil wine support team through the in-platform help section. Requests will be acknowledged promptly and actioned within a reasonable period. We may need to verify your identity before processing certain requests to protect against unauthorised access to your data.

10. Minors

Mil wine is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is aged 18 or above, and age verification checks are carried out before withdrawal access is granted.

If we become aware that personal data has been collected from a minor — whether through a false declaration at registration or any other means — the account will be immediately closed, any balance will be reviewed, and the personal data associated with that account will be deleted from our systems. If you are a parent or guardian and believe a minor has registered on the platform, please contact support immediately so the account can be reviewed and closed.

11. Changes to This Policy

Mil wine may update this Privacy Policy from time to time. When we make changes, the updated policy will be published on this page with the review date updated at the top. For significant changes — particularly those that affect how your data is used or shared — we will notify registered users via the mobile number or account notification system on file.

Continued use of the platform after a policy update constitutes acceptance of the revised policy. If you do not agree with any change, you should stop using the platform and contact support to close your account. Any data held at the time of account closure will be handled in accordance with the retention schedule described above.

We recommend bookmarking this page and checking it occasionally, especially before making significant transactions or after receiving a policy change notification.

12. Contact

If you have a question about this Privacy Policy, want to exercise one of your data rights, or need to report a concern about how your information has been handled, please get in touch with the mil wine support team through the help section available on the platform.

You can also reach the support team by email. Our support address is displayed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to provide clear, helpful answers rather than generic responses.